Product support
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Get product support from your carrier:
Have support questions? Try the Moxee Support Knowledge Base:
Download helpful docs:

English

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User Manual

Get the user manual to learn more about Moxee Tablet 2.

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Quick Start Guide

Get the Moxee Tablet 2 Quick Start Guide to get up and running fast.

Español

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Guía de Inicio Rápido

Obtenga la Guía de inicio rápido de Moxee Tablet 2 para comenzar a trabajar rápidamente.

Moxee Tablet 2 Warranty and Recycling

 

A one-year limited warranty is available through the carrier where you purchased your Moxee Tablet 2. They can also help you resolve any equipment settings issue. https://www.t-mobile.com/contact-us

You can also visit our Knowledgebase at https://www.moxee.com/contact-us for “how to’s” and other troubleshooting tips. 

Consumer Limited Warranty

KonnectONE, LLC (“K1”) offers you a limited warranty that the enclosed Moxee™ Tablet 2 (the “Product”) will be free from defects in material and workmanship for a period that expires one year from the date of sale of the Product to you. This limited warranty is conditioned upon the following: you are the original end-user purchaser of the Product, you purchased and use the Product in the United States, and your purchase was made from a supplier authorized by K1. This limited warranty is not transferable to any third party, including but not limited to any subsequent purchaser or owner of the Product. Transfer or resale of a Product will automatically terminate this limited warranty coverage with respect to that Product. K1 will, at its sole and absolute discretion, either repair or replace a Product (for which K1 may use refurbished parts of similar quality and functionality), provided that such Product is found by K1 to be defective in material or workmanship. If K1 determines that it is unable to repair or replace such Product, K1 will refund the purchase price for such Product, provided that the subject Product (i) is returned to a K1 authorized service center within the one-year warranty period, and (ii) is accompanied by a proof of purchase in the form of a bill of sale or receipted invoice which evidences that the subject Product is within the one-year warranty period. After the one-year warranty period, K1’s limited warranty will not apply. In the event your limited warranty has expired, or if the Product is not found to be defective in material or workmanship, then you must pay all shipping, parts and labor charges incurred to repair or replace your Product, provided that if the Product is deemed un-repairable or has been removed from the list of products supported by K1, you will only be liable for shipping and labor charges. This limited warranty does not cover and is void with respect to the following: (i) any Product which has been improperly installed, repaired, maintained or modified; (ii) any Product which has been subjected to misuse (including any Product used in conjunction with hardware electrically or mechanically incompatible or used with accessories not approved by K1), abuse, accident, physical damage, abnormal operation, improper handling, neglect, exposure to fire or liquid; (iii) any Product operated outside published temperature ratings; (iv) cosmetic damage. (v) any Product on which warranty stickers or Product serial numbers have been removed, altered, or rendered illegible; (vi) cost of installation, removal or reinstallation. (vii) signal reception problems (unless caused by defects in material and workmanship); (viii) damage as a result of fire, flood, acts of God or other acts which are not the fault of K1 and which the Product is not specified to tolerate, including damage caused by mishandling and shipping. (ix) consumables (such as batteries); or (x) any Product which has been opened, repaired, modified, or altered by anyone other than K1 or a K1 authorized service center.

 

USE ONLY K1 APPROVED ACCESSORIES WITH K1 PRODUCTS. USE OF ANY UNAUTHORIZED ACCESSORIES MAY BE DANGEROUS AND WILL INVALIDATE THE PRODUCT WARRANTY IF SUCH ACCESSORIES CAUSE DAMAGE OR A DEFECT TO THE PRODUCT.

 

Recycling

Recycling of your Moxee Tablet 2 can be done through your wireless carrier:
https://www.t-mobile.com/responsibility/sustainability/our-customers/recycling-matters

 

Or your device can be returned to our official repair center at CynergyUS.

 

KonnectONE Recycle 

CynergyUS

4055 CORPORATE DR. SUITE 400

GRAPEVINE, TX 76051, USA

Phone: 1-817-591-4600
Fax: 1-817-616-1838
Email: [email protected]